We'd love every one of our customers around the world to be a part of a handmade story! Our prices remain the same regardless of the country.
1. Shipping Destinations:
We ship across the globe. Check here for the destination list of countries
If you destination is not available in the list, please drop us a message on orders@maaaticrafts.com or send us a Whatsapp message on +91-9820303448. Our team will do its best to include your shipping location in the fastest possible mode.
2. Shipping Costs and Free Shipping options:
Check shipping rates to your location, please Click here.
Free Shipping Options available based on cart value.
All rates mentioned in Indian Rupees.
The shipping costs include shipping from India to local port. Additional duties and taxes can be charged by customs/ local authorities based on domestic rules. These are not included in the shipping costs and are to be borne by the customer.
3. How to Order
- All prices are displayed in Indian Rupees (INR)
- Place your order by adding items to your cart
- Proceed to Checkout.
- Add your Name, Email and Shipping Address. Click on 'Continue to Shipping"
- Shipping Charges will be displayed. Click on "Continue to Payment'
- Choose the option of Credit Card/ Debit Card /Net Banking UPI. Click on 'Complete Order'
- Card payment options will be displayed. These are encrypted secure gateways that ensure safety of your transaction.
4. Payment Method
We have the following options.a) International Card
- This can be used directly on the site to complete the order. In case you face issues in processing the payment, you can contact your Bank/ Card issuer and authorize the transaction.
- Amounts will be displayed in INR. Conversion to your currency will be done by your Bank / Card issuer company
- For USD Invoice in $, or via PayPal, please whatsapp us on +91-9820303448 Or mail us on orders@maaticrafts.com with your shopping cart details. Our team will send the invoice link to you.
- Once we receive the payment, your courier is all set to go!
P.S. COD facility is available only for shipping within India and not for international shipping.
5. Shipping and Delivery
- Our team gets to work as soon as the payment is processed. Orders will be despatched in 7-8 days post payment. Please check individual shipping times mentioned on each product page.
- We believe in expediting deliveries- and we try our best to despatch within at the earliest keeping your requirements in mind.
- Shipments are sent via express delivery. Delivery to most destinations take place within 7-8 working days post shipment. This is an indicative timeline.
- 99% of our orders are delivered within 7-8 working days.
6. Customisation
We are happy to undertake minor alterations on fitting and length.
Most of our styles have margins provided inside that can be used to loosen the outfit on the armhole, bust, hips if needed.
To communicate your requirements, please add comments in the Notes section of the order. You can also chat to our customer care via Whatsapp o +91-9820303448.
7. Returns & Exchanges
We do not have pickup, returns/ exchanges/ refunds on international orders.
In case of issues in sizing/ styles, you can send us the order back within 3 weeks through your own courier and get store credit for future orders.
If you wish to enquire about shipping costs or timeline for delivery, please connect with us on Whatsapp: +91.9820303448
Happy Shopping :)
